Highbet Privacy Policy

This Privacy Policy ("Policy") explains how Highbet This covers how the platform – including our website, mobile app, and all related services – collects, uses, and protects your personal information.

By using any Highbet service, you are considered to have automatically agreed to this policy. Please read it carefully in full.

Highbet collects two types of information – what you provide directly, and what is gathered automatically through your use of the platform.

Highbet uses your information solely for lawful and necessary purposes. The core reasons we use your data are:

• Account Administration: Creating, updating, and maintaining your profile.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To assist you with your questions and complaints.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligation: To meet regulatory requirements.
• Service Improvement: Anonymous analytics used to improve the platform experience.

Highbet Your personal information is never sold. However, it may be shared with third parties in the following limited circumstances:

• Payment Providers: bKash, Nagad, Rocket, and bank – only the information necessary to complete each transaction.
• Technology Services: Cloud hosting and security service providers, operating under strict confidentiality agreements.
• Legal Obligation: By legal order of a government or regulatory authority.
• Fraud Prevention: For verification against international fraud databases.

In all cases, Highbet ensures that third parties use your information only for the specified purpose and do not share it further.

Highbet's website and app use various cookies. Cookies are small text files stored on your device that help improve your platform experience.

We do not retain your information longer than necessary. How long we keep it depends on the type of data and applicable legal requirements:

• Account Information: For the duration your account remains active, and for 5 years after closure (as required by law).
• Transaction Records: 7 years (financial regulatory requirement).
• KYC Documents: 5 years after the end of the relationship.
• Log & Session Data: 90 days.
• Support Contact: 2 years.

Once the designated retention period expires, data is securely deleted or anonymized.

Highbet We apply industry-leading technical and organizational measures to protect your information. That said, no method of transmission over the internet can be guaranteed 100% secure – so it is equally important that you stay vigilant: use a strong password and never share your login credentials with anyone.

Highbet is strictly prohibited for users under 18. We do not knowingly collect data from minors. If an underage account is identified, it will be immediately closed and all associated data deleted.

If you believe a minor in your household is using Highbet, please contact us immediately.

Highbet may update this Privacy Policy from time to time. When significant changes are made:

• A clear notice will be posted on the website.
• You will be notified via your registered email or push notification.
• The "Last Updated" date at the top of the page will be revised.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.

For any privacy-related questions, concerns, or data deletion requests, please contact our Data Protection team:

• Email: support@highbet.onl
• Live Chat: Available 24/7 via website or app
• Response Time: Within 72 hours

We take every request seriously and are committed to resolving it within a maximum of 30 days, in accordance with applicable law.